Privacy policy
Why Dreams Exist
Your trust is Dreams’ most important asset. That you trust us, that you feel safe and secure when you use our services is central to everything we do. We value your right to have your personal information protected and we believe it is important that we are honest and clear in the way we collect, process and use information about you that you share with us.
This Privacy Policy (”Privacy Policy” or ”Policy”) applies when you use the app Dreams (”The App” or ”Dreams”) and other services provided through the app and web of Dreams Sustainable AB, org no. 559347-5535, Kungstensgatan 21A , 113 57 Stockholm (”Dreams”, ”The Company”, ”we”, ”us”)
In this Privacy Policy we describe the type of information we collect from you, why we do it, with what right we do it, who is allowed to access the information and how we protect the information. Our Privacy Policy is an important document, both for you and for us. You gain insight and knowledge about how your data is handled and what is stated in this policy is reflected in how our systems and services work.
To ensure that no outsider can access your information, we invest a lot of time and money in keeping our systems safe from intrusion and combine several types of protection to make intrusion into our systems more difficult.
Our services are constantly evolving and so is the technology we use. In addition, there are changes in our surrounding world that make us need to adapt and our services. We continuously review our Privacy Policy to ensure that it meets our high standards of privacy and security. Any changes to our Privacy Policy are published on our website, getdreams.com where you can always find the latest version.
Collection and processing of information about you is regulated i.a. of the Data Protection Regulation, sometimes also called the GDPR.
Dreams Sustainable AB is responsible for personal data for the collection and processing of your personal data as we describe in this Policy. We have appointed an ombudsman for personal data issues who is responsible for ensuring that we continuously follow up our Policy and other issues relating to the protection of personal data. Feel free to contact us if you have questions or comments regarding your personal information. The easiest way is if you use the chat available in the App, but you can also email us at privacy@getdreams.com or contact us at:
Dreams Sustainable AB
Kungstensgatan 21A
113 57 Stockholm
When you accept and accept our General Terms and Conditions, you also give your express consent that we process and in some cases publish (if you participate in a shared dream) your personal information in accordance with our Privacy Policy.
If you do not want to give your consent, you can not use the App or other services that we provide.
Special notice regarding children: Children are not entitled to use Dreams and we urge minors (under the age of 18) not to send us any information and not to use Dreams’ other services.
Specifically about sensitive data: The following information counts as sensitive data: racial or ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, health, a person’s sexual life or sexual orientation, genetic data and biometric data that uniquely identifies a person.
Dreams will never ask you to provide sensitive data and we urge you not to enter information that counts as sensitive data in the free text fields available in the App. In the event that you do so, you give your express consent to us processing this sensitive data. Keep in mind that sensitive data can also appear in images.
What information do we collect?
In order to offer you to use Dreams, we need to collect and process information about you. What information we collect depends on how you use the App and other services that Dreams Nordic AB offers and it is not certain that we collect all types of information that we describe below.
Information about you (”User information”): You need to create a user account to be able to use the App. When you register, we collect the name you enter, your e-mail address, your mobile phone number and your mobile phone’s so-called Advertising ID.
When you open your Dream Account with our partner Ålandsbanken Plc (Swedish branch), enter your social security number to the Bank of Åland. With the help of your social security number, the Bank of Åland retrieves the name you have in the population register. That name is shared by the Bank of Åland with us and we use it in the App. The Bank of Åland may also share your address and social security number with us.
To facilitate registration when you open your Dreams Savings Account, you can give us access to your accounts in your bank. We then collect information about which accounts you have and use that information to fill in the direct debit consent needed for you to be able to transfer money from your bank to your Dreams Savings Account.
Information that you enter in the App: Through the App, we also collect the information that you enter yourself. For example, information about your savings goals (what you dream of), photos that you upload in the App and information about when and how you save. In order for your experience of the App to be as good as possible by offering an optimal service, we combine different types of information.
Transaction information: When you use the App to save, you can generate transfers to and from your Dreams Savings Account or your Dreams ISK. We then collect information about how much you save and take out and how much you want to invest. The Bank of Åland also shares information with us when you sell fund units.
Support information and other communication from you: When you contact us, we collect personal information. This information may include User Information and other relevant information that you share with us about yourself. For example, we collect information about your contacts with our customer support, such as date, time, contact method, transaction information and the support topic. As e-mail is not always completely secure, we recommend that you primarily use the chat in the App.
Surveys: We may ask you to take part in various surveys that have to do with the service. It is voluntary to participate in surveys, but if you choose to do so, we may collect personal data as part of the survey.
Research: Dreams Nordic conducts research on behavioral economics, partly in-house, partly together with researchers affiliated with Swedish and foreign universities and higher education institutions (also outside the EU / EEA). The research aims, among other things. to increase understanding of how finances and behavior are related. We may collect information for research purposes about your savings behavior, ie the way in which you use the App.
Technical data: We collect technical information from the device you use when using the App or other services that Dreams Nordic offers, such as IP address, browser type and version. Technical data may also contain information about how you use the App.
What information do we collect?
You leave most of the information we collect about you to us. When you register your user account and when you use the App, you provide information that we process. You can always choose not to provide information to us, but we need certain information in order to provide the App to you. If you do not give us access to this information, it may mean that you can not register as a user, open the necessary accounts with the Bank of Åland and you may not be able to use all functions in the App.
Through our partner, the Bank of Åland, we get access to your social security number and if we need to send you a letter, we can get access to your address.
How and why do we process your data?
Dreams processes your personal data for the following purposes and based on the following legal grounds:
To provide the App and other services to you. We process your personal data to administer your user account and give you the opportunity to use the App. For example, we use your personal information to confirm your identity and technical data to ensure that your experience of the App and other services is as good as possible.
To register your user account. We process your personal data in order to register your user account. We need to do this in order to be able to enter into an agreement with you about the App. We may collect some limited information about your bank accounts to simplify your registration. On our website there is the possibility to enter your mobile phone number to get a link to the App.
For you to be able to use the App. The agreement that you enter into with Dreams Nordic regulates our and your obligations when you use the App and other services we offer. In order for us to be able to fulfill our obligations under the agreement, we need to collect and process information. We collect i.a. enter your User details and information about your dreams (dream name, description of the dream), which ways you choose to save, when you save, how you save and with whom others you save. If you want to add a picture to your dream or in your profile, we collect information in the form of the pictures you upload. We use information we have collected to customize your experience of the App.
To be able to communicate with you. Your name, email address and mobile phone number will be used to send reminders, confirmations, dream invitations, transaction and service messages and other relevant information about the App to you. This treatment is necessary for legitimate interests, including our interest in facilitating and promoting your use of the App. You choose if / how you want to receive information from us and you can freely control and turn on and off push notifications in your mobile phone settings and in your account settings, you regulate which messages you receive from us via e-mail.
For some marketing. We never share your information with third parties so that they can direct marketing of their products or services towards you. Your Advertising ID is used so that we can adapt certain marketing of Dreams to you. If you do not want to share your Advertising ID, you can turn it off in the settings of your mobile phone.
To be able to give you support. Your personal information (eg user information, technical data, transaction data, etc.) can be used to investigate, respond to and resolve complaints and problems with the App. This treatment is necessary for us to be able to provide you with the App as promised and for legitimate interests, including our interest in ensuring the functionality of the App.
To conduct customer surveys. Your name, mobile phone number and e-mail address can be used to conduct customer surveys. By continuously collecting qualitative feedback from you and other users, we can gain a deeper understanding of our users’ problems and needs. This treatment is necessary to achieve legitimate interests, including our interest in developing and improving the App.
To conduct product research and product development. We use the information we have about you to develop, test and improve our products, among other things by conducting surveys and conducting research, as well as by testing and troubleshooting new products and functions. This treatment is partly necessary for us to be able to provide you with the App, but mainly to achieve legitimate interests, including our interest in developing and improving the App and its functions.
To conduct research and innovation for the benefit of society. We use the information we have about you to conduct and support research and innovation in behavioral economics, health and the public interest. The research is conducted partly by Dreams Nordic and partly by our subsidiary Moneymind AB. This treatment is necessary to achieve legitimate interests, including our interest in developing and improving the App.
To defend our business interests and rights. We may use information about you if required by law or if we believe it is necessary for us to be able to defend our legal rights and interests, as well as the interests of others. This may be necessary, for example, if a claim is made against us, in order to achieve compliance with the rules or fulfill auditing obligations, as well as to provide information in connection with an acquisition, merger or sale of our business.
How and with whom do we share your personal information?
Our goal is to give you as good an experience of the App as possible. In order for us to do so, we need to share your personal information with external parties. We only share the information with parties who have entered into special confidentiality and data processing agreements with us. These agreements mean that those to whom we share information need to protect the information in the same strict way as we do. We only share such information as is necessary for the App and other services we provide to work and those we share the information with only have the right to process and share your information in order to provide us with their services or if it is necessary for them to fulfill their legal obligations.
People who work with us. Your personal information will be shared with people who work with us. Your personal information is only shared with people who need access to it in order to perform their tasks, for example to provide you with customer support. Of course, everyone who works with us is covered by strict confidentiality.
Service providers. We provide information and content to providers and service providers that support our business, for example by providing technical infrastructure services, analyzing how our products are used, providing customer service, offering payments or conducting surveys.
Commercial partners. Dreams sometimes collaborates with selected companies and organizations that offer goods and services that we believe our users appreciate. To make your experience of Dreams as good as possible, we may forward offers to you in the App. What offers you can get is based on e.g. on information that you have entered in the App, such as what you dream of. Dreams never discloses specific information about you or your savings to anyone else. It is only when you choose to accept an offer that we share your information with the person behind the offer.
Partners. We share some of your personal information with the Bank of Åland and Ålandsbankens Fondbolag Plc so that they can carry out transactions and administer and provide your Dreams Savings Account and your Dreams ISK.
Researcher. We also provide information and content for research partners and academics for research that promotes knowledge building and innovation that supports our business or mission, and enhances discovery and innovation in topics related to behavioral economics, technological development, public interest, and health and well-being.
Other users. If you choose to participate in a shared dream with others, information about you will be shared with those who participate in the same dream. If you choose to participate in a group dream, the information can be seen by both those who participate in the group dream and by others who do not participate in the group dream by displaying the group dream on an open web page. Read more about shared dreams and group dreams in section 8 of Dreams’ General Terms and Conditions.
When required by law or for legitimate purposes. If required, we may need to share your personal information with others due to legal obligations. For example, when required to respond to a request from the Police, supervisory authority or other public authorities. We may also share your personal information if it is necessary to defend or prevent fraud or in connection with a legal process.
New owner. If the ownership of or control over all or part of our products or resources changes, we may transfer the information about you to the new owner.
Where is your information processed?
We strive to choose suppliers who process your information within the EU / EEA.
From time to time, we may need to share the information so that it is processed and stored outside the EU / EEA.
Countries outside the EU / EEA may have other rules that may mean less protection than the rules that apply within the EU / ESS. We only share information with suppliers where we have ensured that your personal data is handled securely and with an adequate level of protection, e.g. using standard clauses approved by the European Commission.
How long is your data stored?
We only store your personal information for as long as the information is needed to fulfill the purpose for which the information was collected. How long this is depends on the type of information in question. We regularly check our need to save data, taking into account applicable legal requirements.
Normally, we need to save most of your information as long as you have a user account. Your personal information can also be stored longer, ie even after you have closed your user account if required by law, such as accounting and tax legislation or for us to be able to fulfill our legal obligations.
If you have not opened a Dreams Savings Account or a Dreams ISK and have not used the App in three years, your user account will be closed and your information will be deleted.
How do we use cookies?
Everyone who visits a website with cookies get information about:
- that the website contains cookies
- what these cookies are used for
- how cookies can be avoided as well
- consent to the use of cookies
We use cookies on our websites. We use cookies on our websites. A cookie is a small text file stored on your computer that acts as a technical support to facilitate your use of the websites you visit.
Our website also contains so-called third-party cookies, which are cookies set by external parties that we hire to e.g. measure the visits to our website and evaluate the traffic.
Why do we use cookies? The cookies make our web server recognize you and automatically retrieve the information you registered earlier so you do not have to enter it again, which saves time as a visitor and provides increased functionality.
Cookies are used to support and simplify your experience on the website, e.g. by displaying custom information or remembering information you have previously entered.
With the help of cookies, it will also be easier for us to learn more about our visitors’ needs. Among other things, they provide us with statistics that we can measure and use to improve our services and our websites.
If you want to avoid cookies. You can choose whether you want to accept cookies on your computer or not. If you do not want to receive them, you can make a setting on the computer that makes your browser automatically say no to cookies, or choose to be informed every time a website requests to store one. You can also delete cookies manually from your hard drive at any time. You can read about how to make these settings on your browser’s help pages.
Consent to the use of cookies. Visitors to our website are offered to consent to our use of cookies. If you choose not to accept cookies, the functionality may be limited.
How do we make changes to our Privacy Policy?
We may need to update this Privacy Policy if we e.g. make changes to the App or change the way we process your personal data. If we make major changes, we will inform you by e-mail, but it is also good if you read our Privacy Policy from time to time so you stay up to date on any changes. At the bottom you see the date when the latest version came into force.
What rights do you have?
You have several rights when it comes to the collection and processing of your personal data and it is important that you know them.
Right to object to treatment. You have the right to object to the processing of your personal data for legitimate interests. In that case, we must either prove that there are compelling legitimate reasons for the treatment, which outweigh your interests, or stop the treatment. You can always contact us for more information about the balance of interests that has been made. We never share your personal information with third parties so that they can direct marketing of their products or services towards you, but you always have the right to object to your personal information being used for direct marketing.
Right to access and move your data. You have the right to request a copy of your personal data as well as information on how these have been collected, used, shared, etc. The first copy is free. You also have the right to transfer your personal data to another personal data controller.
Right to delete data. You have the right to request that your personal data be deleted, for example if a data is no longer necessary for the purpose for which it was collected or otherwise processed, or if there is no legal basis for processing the data. If you want to delete data, it means that you can no longer use the App and you then need to close your user account. You do this in the App’s settings. When you close your user account, any money you have saved in your Dreams Savings Account will be returned to your payroll account and any fund units you hold in your Investment Savings Account Dreams will be sold and the money will be returned to your payroll account. After that, your user account will be deleted.
Right to correct information. You have the right to correct incorrect or incomplete information about yourself.
Right to restriction. You have the right to request that the processing of your personal data be limited until incorrect or incomplete information about you has been corrected or until an objection from you has been investigated.
Right to withdraw your consent. You have the right to revoke a consent that you have given to us at any time. Note, however, that it does not affect the treatment performed before the recall. If you want to revoke your consent, you normally need to close your user account, your Dreams Savings Account and your Dreams ISK. You do this in the App’s settings. You can also fill out the following form and send it to privacy@getdreams.com .
Certain legal rights or obligations (such as money laundering, secrecy, accounting and tax laws) may prevent us from disclosing or transferring all or part of your personal information, or from immediately deleting your information.
What should you do if you want to complain about our personal data management?
If you have any questions or complaints about how we process your personal data, you are always welcome to contact privacy@getdreams.com . You also have the right to contact and complain to the Swedish Data Inspectorate if you believe that your personal data has been handled incorrectly by us.
Dreams Sustainable AB Privacy Policy v 2.0